Terms & Conditions

1. Definitions

• Company: The Royals Removals
• Customer: The person booking the service
• Goods: All items being transported
• Service: Removals, packing, transport, and related services

2. Quotations

• All quotes are based on information provided by the Customer
• Quotes may change if:
  • Additional items are added
  • Access conditions differ from what was described
  • Job duration increases beyond the original estimate
• Quotes are valid for 7 days only
• Final charges may be adjusted on the day if details are inaccurate

3. Payment Terms

3.1 Deposits

• A deposit may be required to secure your booking
• Booking is not confirmed until deposit is received

3.2 Payment Methods

We accept:

• Bank transfer
• Cash
• Card payments (if available)

3.3 Payment Timing

• Full payment must be made before unloading, or immediately upon completion

3.4 Late Payments

• Late payments may result in additional fees
• Legal recovery action may be taken

3.5 Minimum Charges

• Minimum booking time applies (e.g. 2–3 hours)
• Additional time is charged hourly

4. Cancellations & Rescheduling

• Cancellation within 48 hours may result in loss of deposit
• Same-day cancellation = full charge may apply
• Rescheduling is subject to availability
• We may cancel due to:
  • Adverse weather conditions
  • Safety risks
  • Unforeseen circumstances

5. Customer Responsibilities

Customers must:

• Provide an accurate item list
• Ensure adequate parking and access at both properties
• Arrange parking permits if required
• Ensure goods are packed (unless a packing service has been booked)
• Disconnect all appliances before the move

6. Delays & Waiting Time

• Additional charges apply for delays caused by:
  • Customer not ready at the agreed time
  • Key collection delays
  • Access issues at either property
• Waiting time is charged at our standard hourly rate

7. Prohibited Items

We do NOT transport:

• Hazardous materials
• Gas cylinders, fuel, or chemicals
• Illegal goods
• Perishable items
• Pets or livestock

8. Condition of Goods (Pre-existing Damage)

• We are not liable for pre-existing damage, including scratches, dents, chips, or marks
• Customers must declare any existing damage before the move
• Items may be photographed before transport for records
• Claims for pre-existing damage will not be accepted

9. Flat-Pack / IKEA Furniture

• IKEA and flat-pack furniture is transported at Customer's risk
• These items are structurally weaker after assembly
• We are not liable for loose joints or breakage during transport
• Dismantling and reassembly must be agreed in advance, is charged extra, and limited liability applies

10. TVs, Monitors & Fragile Electronics

• Must be properly packed or in original packaging
• If not packed by us, items are transported at Customer's risk
• We are not liable for screen damage or internal faults
• Extra insurance is strongly recommended for high-value electronics

11. Appliances (Fridge, Washing Machine, etc.)

Customer Requirements

• All appliances must be disconnected before the move
• Appliances must be empty, clean, and dry

Fridges & Freezers

• Must be defrosted at least 24 hours before the move
• We are not liable for water damage or internal faults

Washing Machines / Dishwashers

• Must be drained and disconnected prior to arrival
• Reconnection is not included unless specifically agreed

General Appliance Disclaimer

• We are not liable for electrical or mechanical faults, or damage caused by movement and vibration during transit

12. Electrical Items

• All electrical goods are transported at Customer's risk unless packed by us
• No liability for internal damage or malfunction

13. Packing Responsibility

Customer Packed Items

• No liability for damage inside boxes packed by the Customer

Company Packed Items

• We accept responsibility for the quality of our packing work

14. Handling & Transport

• Minor wear may occur during removals as part of normal handling
• We are not liable for tight access scuffs or items that do not fit safely through doorways or staircases

15. Property Damage

• We are not liable for pre-existing property damage or weak structural elements
• All claims must be reported within 24 hours of the move

16. High-Risk Items

The following items are transported at Customer's risk:

• Glass items and glassware
• Marble and stone furniture
• Mirrors
• Artwork and paintings
• Antiques and collectibles

17. Claims Procedure

• All claims must be made within 24 hours of the move
• Claims must include photographic evidence of the damage
• Late claims may be rejected

18. Insurance Terms

Standard Cover

• Limited liability applies per item and per job as outlined in our insurance documentation

Exclusions — We do NOT cover:

• Pre-existing damage
• Customer-packed items
• Flat-pack furniture issues
• Internal appliance faults

Additional Insurance

• Available at extra cost upon request
• Strongly recommended for high-value items

19. Storage (If Applicable)

• Storage charges apply at agreed rates
• Goods are stored at Customer's risk unless separate insurance is arranged

20. Refusal of Service

We may refuse service if:

• Unsafe working conditions are present
• Abusive or threatening behaviour occurs
• Undeclared or prohibited items are discovered
• There is a risk of overloading our vehicles

21. Governing Law

These terms are governed by and construed in accordance with the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

22. Acceptance of Terms

By booking our services, you confirm that you have read, understood, and agree to all Terms & Conditions outlined on this page.